Frequently Asked Questions

Answers to Common Questions


Although the Home page provides some general averages, those results can vary based on whether we come in behind internal staff or consultants to do our work. Because ATA Inc employs sophisticated technology and best practices developed over decades, our results are generally very favorable. In fact, our record speaks for itself in having consulted for national accounts such as Walmart, Publix, Kohls and Murphy USA. Some of our local accounts that have included Newton County, GA, Savannah College of Art & Design and Huntsville Hospital Healthcare System, which all have considerably large campuses. 

Each month the utility billing data is entered into ATA’s software platform, including actual use and charge data. Using this data, the prior and current rate are calculated and compared for savings determinations. The first month of savings is explained to clients in detail, so that they have a comfort level with the calculations.

Savings can vary based on the utility’s response to data requests. We do provide a schedule with deliverables and timing of those deliverables at the inception of the engagement. In general, you will receive your first set of savings recommendations within 30 days and they continue thereafter. 

Yes.  We continue to monitor billing for errors and rate compliance on an ongoing basis.  It is not uncommon to have errors occur on future bills. Without technology and a trained analyst, billing errors can cost your company thousands of dollars on the current bill as well as subsequent bills. Rates also continually change, customer operations change or new rates may be introduced, thus the need for continual optimization and review.  In a third party review behind internal staff, clients may wish to perform subsequent reviews annually.

New installations are often plagued with system design and equipment setting errors. Having a GreenPoint Tuner from the onset ensures that your system is installed correctly and well tuned with the minimal amount of manual intervention. The rule of thumb with any mechanical equipment is that minimizing manual intervention reduced potential for tech errors that can harm equipment down that road. Furthermore, we see manufacturer equipment often get blamed for issues that actually transpired from poor installations. The 24/7 Greenpoint monitoring is invaluable as quality assurance tool. 

Using supply air comfort as a system performance measurement is a poor method of gauging the mechanical condition. We have encountered countless HVAC systems that were blowing perfect supply air temperature but had serious issues that would ultimately have resulted in expensive repairs.

Yes, this is a common reason businesses call us. Since Greenpoint monitors 24/7, it can identify what humans often miss. For example, a client’s condenser fan was failing and frequently cycling on and off. It was not observed or noted by the technician, yet Greenpoint caught the event under 24/7 monitoring. Failure to identify this in a timely manner would have eventually affected the compressor as well.

Greenpoint has uncovered the root causes for many nagging customer issues that their technicians could not resolve such as…

  • “This area constantly feels humid no matter how long we run the air conditioner”
  • “My system blows hot air and then suddenly cold air then hot air again”
  • “These rooms never seem to get cool enough and my customers always complain”
  • “I just bought these units a few years ago and I am already having to replace parts, which can’t be normal”

Greenpoint improves visibility of system issues and is far more effective than manual maintenance oversight. However, once issues are identified, a trained and trusted technician should do the trouble shooting in the suggested Greenpoint root cause resolution order (one at a time) until all alerts are cleared. Very often the top alert resolution will clear underlying alerts.

No. GreenPoint is non-invasive, which means that we do not require mechanical components to be modified in how they operate or taken apart for monitoring purposes.

Inefficient thermal energy transfer, refrigerant issues, ventilation issues and improper scheduling can result in any of the following: longer run-times; excessive operation; and higher energy draw. Obviously, correcting these issues results in lower energy use and less power plant greenhouse gases being expelled into the air, which are not healthy for people, can foul waters and are detrimental to the climate. Greenpoint can also detect mechanical issues that lead to refrigerant leak discoveries and mitigation of fluorocarbons into the atmosphere (deplete the ozone).

Yes – Hispanic-owned 

Interested in learning more? Contact us today.