A regional hospital experienced a significant water loss event within its physical plant, resulting in excess consumption exceeding 7 million gallons over a defined billing period.
The utility’s initial position indicated that the circumstance did not qualify for billing adjustment or refund under standard policy interpretation.
The hospital sought independent review to determine whether any regulatory or tariff-based relief provisions applied.
Large-scale water loss events are often governed by specific utility policies or municipal rate provisions addressing:
• Extraordinary leak adjustments
• Sewer charge abatements for non-returned water
• Documented repair and mitigation timelines
• Customer eligibility thresholds
The hospital lacked internal regulatory expertise to interpret the applicable provisions and assess eligibility under the utility’s governing framework.
ATA conducted a structured review that included:
• Analysis of utility tariff language and governing policy provisions
• Evaluation of documented leak repair timeline and internal incident reporting
• Verification of metered consumption data before, during, and after the event
• Assessment of sewer billing methodology relative to non-returned water
• Development of a documented rationale consistent with regulatory language
Based on the governing provisions, it was determined that the hospital met the criteria for adjustment under specific policy allowances.
A formal adjustment rationale was prepared and conveyed to the utility on behalf of the hospital.
Following review and submission of supporting documentation, the utility approved a billing adjustment.
Total refund issued: $47,318
The recovery was achieved through structured regulatory interpretation and documentation — not through dispute escalation or adversarial proceedings.
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